Effective Date: 2026
At E4ma Wardrobe, we are committed to delivering high-quality ready-to-wear fashion and luxury satin hair accessories. Due to the nature of our products, we maintain a strict but fair refund and return policy.
1. Eligibility for Returns
We only accept returns under the following conditions:
- Item received is defective, damaged, or incorrect
- Request is made within [Insert Number] days of delivery
- Item is unused, unworn, and in its original packaging
Items that do not meet these conditions will not be accepted.
2. Non-Returnable Items
For hygiene and safety reasons, the following items are non-refundable and non-returnable:
- Hair bonnets
- Satin hair accessories
- Any item marked as “Final Sale”
3. Return Process
To request a return:
- Contact us via email or phone within the allowed return period
- Provide your order number and clear evidence (photos/videos) of the issue
- Wait for approval before sending the item back
Returns sent without prior approval will not be processed.
4. Refunds
- Refunds are only issued for approved returns
- Once the returned item is received and inspected, we will notify you of the status
- Approved refunds will be processed within [Insert Number] business days
- Refunds will be made via the original payment method
5. Exchanges
- We only replace items if they are defective, damaged, or incorrect
- Exchanges are subject to product availability
6. Shipping Costs
- Customers are responsible for return shipping costs unless the error was from our end
- Original shipping fees are non-refundable
7. Order Cancellations
- Orders can only be canceled before they are processed or shipped
- Once an order has been shipped, it cannot be canceled
8. Contact Us
For return or refund requests, please contact:
E4ma Wardrobe
Email: info@e4mawardrobe.com.ng
Phone: 07031998893
